Gong Cha 2.0 with Automated Tea-Making: Gong Cha is a famous tea brand all over the world. Now Gong Cha is starting something called Gong Cha 2.0. This is a change, to the way Gong Cha does business. The goal of Gong Cha 2.0 is to make things run smoothly and to make the experience better for customers who visit Gong Cha locations.
The New Operating Model: Super Wu
At the heart of Gong Cha 2.0 is the Super Wu system. This system is really good at making drinks. The Super Wu system does all the tasks and it also keeps track of what is happening at Gong Cha 2.0 all the time. This means the staff at Gong Cha 2.0 can focus more on talking to the customers and making them happy. The Super Wu system is a help, to Gong Cha 2.0.
After a two-year successful trial across 40 outlets in 13 countries, Gong Cha is now ready for a wider rollout.
Upgraded Stores and Digital Integration
Gong Cha 2.0 has some things. They have self-ordering kiosks now. The stores look really modern and nice. They have spaces and the designs are simple. These changes, to Gong Cha 2.0 are meant to:
- Speed up service
- Reduce labor pressures
- Boost digital ordering
- Enhance customer loyalty programs
The new stores have boards that show the menu the back rooms are set up to work better and things run more smoothly. The company still cares a lot about making tea drinks for each person. They want people to be able to get the tea they like made for them. The redesigned stores are, about making tea that is customized for each customer so the brand is still all about customized tea beverages.
Geoff Henry, President of Gong Cha Americas said that this new technology makes things easier for franchisees helps when the store is really busy and gives the staff more time to talk to the customers, at Gong Cha Americas.
About Gong Cha
Gong Cha started in Taiwan in 2006. Now Gong Cha has a lot of stores 2,200 Gong Cha outlets are there in 33 different places. You can find Gong Cha in the United States too with than 240 Gong Cha locations. People, over the world know Gong Cha for its really good tea drinks and Gong Cha is always trying new things.
Gong Cha 2.0 is a change for the better. It makes things run smoothly by using machines and computers and it makes the stores look nicer. This helps the people who own Gong Cha stores and the customers who go there. Gong Cha is using technology like Super Wu and self-service kiosks. This helps Gong Cha get better and better. It helps Gong Cha stay one of the best tea franchises in the world. Gong Cha is really good at using technology to make Gong Cha. Gong Cha is a leader, in the tea franchise industry. Gong Cha is getting stronger all the time.
What Do You Think?
Q: Would you prefer ordering your Gong Cha drinks via self-service kiosks or interacting with staff? Why?
 Comment boxes are open for your answers.
Also Read: Coffee Franchise Spotlight: Bitty & Beau’s, 7 Brew, and Dazbog Coffee
